Strategy Consulting
About This Project

Competitive benchmarking for a UK based Facilities Management Company


Facility Management



Service Line

Strategy Consulting

The Challenge

A UK-based facilities management (FM) company wanted a detailed assessment of its competitors across the UK and Europe. The client wanted to use this study to design its Target Operating Model (TOM) in line with the industry and build a strategy for value-add FM services.


ConsultGenics was engaged to undertake the assignment covering FM delivery capabilities, operating structure, scale, and positioning of services by competitors to enable the client to achieve the end objective.


Methodology and Solution

ConsultGenics, team of consultants, undertook few workshops with client’s focus groups to understand the nuances of their business model and delivery capabilities. The team carried out detailed analysis covering the following:

  • The study involved evaluation of 24 companies.
  • Build competitors landscape covering various parameters to demonstrate depth of FM and related value add services for each competitor.
  • Qualitative assessments and quantification of the strength of each players’ capabilities basis secondary research.
  • Sectoral and geographic coverage of each player mapped with the client’s sectors and geographies of interest.
  • Further validation of above analysis through contract analysis of competitors.
  • Detailed assessment of technology deployment such as proprietary FM systems, IoT-based maintenance, application of robotics/drones, analytics, etc.
  • Examine operating models of key competitors and how it’s positioned within the larger organization.


  • ConsultGenics depicted the mix of FM delivery capabilities coupled with scale and sectorial strength of each player.
  • The comprehensive landscape and benchmarking exercise clearly brought out the key strength and positioning of services.
  • Deployment of value-add services and technology matrix to highlight add-on FM capabilities.
  • The analysis equipped the client to make an informed decision around ‘Target Operating Model’ and align its offerings to include value add services.